Frequently Asked Questions

  • Luxury bespoke lingerie is lingerie that is made to your exact measurements and specifications. It is made from the highest quality materials and construction, and is designed to fit your body perfectly.

  • There are many benefits to choosing luxury bespoke lingerie. First, it will fit you perfectly, which will make you feel more confident and beautiful. Second, it is made from the highest quality materials, so it will last longer and look better than mass-produced lingerie. Third, it is a unique and special garment that is made just for you.

  • The order process for Olyinka Lingerie:

    Take the sizing questionnaire quiz on our website.

    Select and purchase the garment you want online.

    We will send you a confirmation email and any additional requests.

    We will create your custom lingerie piece based on your measurements and preferences.

    Your order will be shipped within 7-14 days.

  • To extend the life of your set, we recommend hand washing in cool/warm water with a gentle laundry soap. Always allow your lingerie to fully air dry on a flat surface before wearing or storing. For specific care instructions based on your materials, check the included info with your order.

  • If you need to change your order, please reach out to our Customer Service team as soon as you can. Note that we may not be able to make changes to your order once it has been placed.

    To cancel or amend your order:

    - Email customer service at info@olyinka.com

    - Call our Customer Service team at +44 020 7593 162 703

    - Live chat with us by clicking the ‘Chat’ button on our website

    Our Customer Service team is available Monday-Friday 9am-5pm GMT

  • We offer a variety of shipping options, including standard and express shipping. Delivery times vary depending on your location and the shipping option selected. Please refer to our shipping policy for more information.

  • We ship internationally. Please note that additional duties and taxes may apply for international orders, and shipping times may vary depending on your location.

  • Yes, we provide tracking information for all orders. Once your order has been shipped, you will receive an email with tracking details.

  • In most cases, a signature will be required upon delivery of your Olyinka Lingerie order. This is to ensure that the order is delivered to the correct recipient.

  • We use a variety of shipping providers depending on your location and the shipping option selected. Some of our shipping providers include DHL, and FedEx.

  • We recommend that you visit our online fitting room to take the sizing questionnaire quiz. Your details will be emailed to you also stored online.

  • We ensure that all bespoke pieces are quality checked before shipping however for whatever reason our Olyinka Lingerie item is faulty, please contact our customer service team as soon as possible to arrange for a repair or replacement.

  • We offer returns and exchanges within 30 days of delivery on all unused lingerie. Because each set is made custom to your measurements, we kindly ask that you double check your sizing information before placing your order. Feel free to reach out if you have any other questions!

  • Once we receive your Olyinka Lingerie return, it may take up to 14 business days to process the return and issue a refund or exchange.

  • Unfortunately, we cannot refund duties and taxes paid on international orders.

  • Yes, we offer gift wrapping